We understand that you may need to return an item from time to time at Playtosion.com Our return policy is as follows:
If you are not entirely satisfied with your purchase, you could well return it to us for a full refund within 30 days of the purchase date. The item must be in resalable condition, unused, and in its original packaging. To actually start a return, please send an email to [email protected] with your order number and reason for the return. We'll give you a return authorization number and instructions on how to return the item to us.
Please keep in mind that shipping costs for returns are the customer's responsibility unless the item received was damaged or defective. When we receive the returned item, we will inspect it to ensure that it is resalable. If everything checks out, we'll refund your money to your original payment method within 7-10 business days.
Please email us at [email protected] with your order number and a photo of the damaged or defective item if you received a damaged or defective item. We'll give you a return authorization number and instructions on how to return the item to us. Once we receive the item, we will either send you a replacement or a refund, depending on your preference.
Please keep in mind that this return policy only applies to Playtosion.com purchases. Please refer to the return policy of the third-party seller if you purchased a Playtosion.com product.